The ComServe disciplines:

• Retailers. Many end-users decide to bring their defect product back to the shop. Retailers must be able to log a service request quickly and easily, not letting the end-user wait too long. Chase provides a simple web portal which can be customized per retailer and in case requested Chase supports XML communication;
• Call Center. In case the end-user contacts the call center, Chase can both service as a call center application and as an interface with the (external) call center application in order to exchange service request information and service status information;
• Customer Services. Customer Services manages & controls the different stages and activities of a service request, where aging of activities is controlled to prevent delay. Chase provides dashboards by client, by product, by retailer to the Customer Service team which delivers immediate insight;
• Carrier. In order to streamline collections and deliveries at end-user or retailer locations transportation management is integrated in Chase. Carrier collections and deliveries will be initiated by Chase, where full track and trace functionality is part of the integration. This delivers online visibility of the status of a parcel for both ComServe and end-user/retailer. Chase is integrated with ProAssist/UPS/TNT/DHL/GLS.
• Warehouse. ComServe has chosen for warehouse management system Exact Globe. This enables ComServe to maintain high standards in warehouse management, i.e. fast delivery of necessary components to the workshop by using wireless scanners, online transactions. Chase is 100% connected to Exact which delivers online visibility of inventory to all our clients.
• Workshop. The place where the core activity of ComServe takes place. Diagnosis, Repair, Final Test processes are managed by Chase Shop Floor System, which delivers pre-defined diagnosis steps by client, by product in order to assure 100% quality.
• Logistics. Logistics takes responsibility of receipt and shipment of customer’s product including registration and return of accessories, where in case necessary product will return in solid new carton box to assure safe transportation back to end-user.
• Quality. No process can run without quality assurance and quality control. Only when fully integrated in the IT system the assurance processes and control procedures work as they must work. This will be 1st article inspection for new released products, (component) sample tests, feedback test results to the repair process, ongoing analysis repeat repair events including corrective actions, detailed analysis reports on product failures & process flaws. Chase and its database provides everything to deliver quality reports.
• Material Planning. Material Planning must have full visibility on open orders, stock levels, stock usage. This information in combination with client forecast(s), failure rates, roadmap information delivers the key to success. Chase & Exact provide information to Material Planning and deliver the tools to make sure the right components are on the right place at the right time.
• Finance. Last, but certainly not least, as all activities of each service event, including labor, transport and used material is recorded in Chase it forms the basis for financial control of the service execution.operators and engineers, and of course the financial side. Chase has an embedded data-warehouse, specifically for this.
• Management. Clearly, management needs the helicopter view on the operation, the KPI’s, the performance of the operators and engineers and the financial side. Chase has an embedded data-warehouse, specifically for this which delivers all of above.

The ComServe disciplines assure your products will be handled in time, with care, with attention by our people, departments and partners and make sure you have a successful after sales services experience.