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 Channel Returns

Is a process of returning "sold" and "unsold" goods. Depending on the product costs and the WEEE directive it might be cost effective to Refurbish the Product and re-sale via agreed channels instead of disposal.


We can offer:
Next to our standard repair and return processes we can offer reverse logistics on channel returns by having an agreed process to judge the warranty condition of the products and decide on;


Disposal:
We work according to the WEEE directive and agreed process with the customer.


Refurbishment:
Is a method of restoring a product to it’s original operating condition foreseen with new serial-number, in effect extending its useful life.
  • replace cosmetic, defective and/or missing parts;
  • add new serial number and final recovery (manufacturing setup);
  • new packaging and "Refurbishment" re- labeling;
  • support re-sale of units via official and agreed channels;
  • invoicing.

Re-Use:
Either the products can be used as swap stock or we can cannibalize the product for spares stock.


 Channel Process:
 Channel returns will be managed via a dedicated refurbishment system. Per product request we will capture:

  • model & serial number of product;
  • missing accessories from the sales box;
  • missing parts from the product;
  • pre-test and fault diagnostics;

The status of all Channel Returns will be reported with the cause identified.
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