CSN can provide a range of services today that offer flexible, cost effective, solutions to meet all needs.

Call Center & Help Desk Support can optimize service & reduce cost. We manage these services with partners who provide local language support across Europe; CSN manage and feedback failure coding to technical support to improve DbD Diagnose before dispatch, to increase on-line fixes & to minimize the number of no failure found (NFF) repair events.  

• extensive failure data reports plus root cause analysis;
• on-site service;
• reverse engineering and create schematics and component sourcing;
• Deliver feedback of call center failure code, product failure code, parts used reporting per Serial-number in order to reduce failure rates; to optimize call-script and reduce no parts used failures, to feedback findings in early stage of new product lines to manufacturing.

Systems Integration & Closed Loop Control Processes

CSN's system has been integrated using Web based, Internet compatible tools. This enables us to offer excellent closed loop controlled processes plus proactive corrective action capabilities and clear performance reporting against defined goals.