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Background Problem
Total product support services involve many functional groups
operating in different locations. Each has their own unique systems and
procedures to drive them, so transactions are often duplicated. Operations or
work in progress can not be monitored & data collection and feedback is very
difficult, this leads to higher costs & missed opportunities for product & part
suppliers.
"CSN Turnkey Management solution can solve these problems"
Product Supply Chain Cost & Opportunity
Call Centers, Product Repairers and Parts Hubs working alone can
not generate the product failure data needed to drive continuous improvements in
product or part performance.
"CSN Turnkey System can work via an effective failure rate
program"
The normal product support service partners working
independently can not resolve channel conflicts. So issues between producers,
distributors and resellers cannot be resolved quickly.
"CSN Turnkey E2E System can work directly with all parties"
Integrated Systems
Systems Integration is the key to control, CSN uses web based
tools to integrate normal transaction systems used in many locations. All
service event data is passed automatically, eliminating duplication & errors.
Common work instructions and procedures have been applied to all processes, all
operations are monitored remotely, in real time, to ensure full conformance. Feedback is available to product & part suppliers for
continuous improvement activity.
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Services:
Geographic Coverage
Repair Product / Component
Channel Returns
Parts Support Services
Customer Support
Logistic Services
Turnkey Management
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